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Thought Leadership

Photo by Haley Owens on Unsplash

by Timothy R. Clark

In far too many companies, there is the appearance of harmony and alignment but in reality there’s often dysfunction simmering beneath the surface. The intention behind cultivating a nice culture is often genuine. Leaders believe they’re doing a good thing that will motivate people and create inclusion. But often it has the opposite effect and the result a lack of honest communication, intellectual bravery, innovation, and accountability. To combat a culture marked by toxic niceness, the author suggests leaders use four tactics: Clarify expectations and performance standards. Publicly challenge the status quo, even if you helped create it. Provide air cover for people who speak up. Confront performance problems immediately.

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